At Norris Family Home Care, we are committed to protecting your privacy and ensuring that your personal information is handled with the highest level of care and security. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, request services, or communicate with us.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

We may collect the following types of information:

• Personal Information: Name, phone number, email address, home address, and information provided when requesting care services
• Client Care Information: Non-medical details necessary to provide appropriate home care services
• Communication Data: SMS opt-in preferences and message history
• Technical Data: IP address, browser type, device information, and website usage
• Cookies & Tracking Data: Information collected through cookies and analytics tools

Your information is used to:

• Provide and coordinate home care services
• Respond to inquiries and consultation requests
• Schedule appointments and communicate service updates
• Send SMS notifications only when you have opted in
• Improve website functionality and service delivery
• Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information.

By providing your phone number through our website or forms, you consent to receive SMS messages from Norris Family Home Care, including:

• Appointment confirmations and reminders
• Care updates and service notifications
• Customer support communications

Message frequency may vary.
Message and data rates may apply.

You can opt out at any time by replying STOP.
For help, reply HELP.

SMS consent is not a condition of receiving services.

We use cookies and similar technologies to:

• Monitor website traffic and usage
• Improve website performance and user experience
• Support analytics and service improvements

You can disable cookies through your browser settings, though some features of the website may not function properly.

We implement appropriate technical and organizational safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

We will never share, sell, or distribute your personal details to third parties for marketing purposes.

Your information is accessed only by authorized personnel and used strictly for providing care services and support.

You have the right to:

• Request access to your personal data
• Request corrections or updates to your information
• Request deletion of your data (where applicable)
• Withdraw consent for communications at any time
• Opt out of SMS or email communications

To exercise your rights, please contact us through the website.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All mobile opt-in data and consent information will remain confidential and will only be used for communication related to Norris Family Home Care services.

If you want to make this even stronger (especially since healthcare is sensitive), I can also add:

Norris Family Home Care
Phone:  858 943 0459
Email: norris@norrisfamilyhomecare.com
Website: https://norrisfamilyhomecare.com/home-1